Frequently Asked Questions
Placing An Order Online
How do I know if a product is in stock?
Our online store is synced to our physical inventory so if you are able to order it through our webstore, it should be available.
On the rare occasion a product becomes unavailable after you’ve placed your order, we will get in touch with you as soon as possible.
What payment methods do you accept?
We accept American Express, Discover, Mastercard, Visa and of course, PayPal.
Can I collect my order in-person?
If you prefer to collect your order from our showroom, please select the "Collect" option during check-out.
If you have already placed your order, simply contact us to let us know.
Can I send my order as a gift?
Yes, you sure can. Please let us know in the notes or contact us before we fulfil your order so that we can ensure the package is gift appropriate.
How long will you take to process and dispatch my order?
We aim to confirm an order in 24 hours and send you a shipping confirmation in 48 hours from the time your order is placed. This time frame may vary, particularly during festive or holiday periods. Your patience is greatly appreciated.
Am I able to make changes my order?
Where possible, we will do our best to accommodate any modifications to your order. Please contact us as soon as possible with your request.
Can I track my order online?
Yes, you can. We will send you a confirmation email along with a tracking number once your order has been shipped out.
What about duties and taxes?
For our clients having their order shipped within Malaysia, no additional duties or taxes will apply.
For our international clients, however, your order may be subject to your local import duties and taxes. For further information, we recommend contacting your local customs office.
Am I able to place a custom order online?
Absolutely. Although our preferred process for custom orders is for you to consult with us in person, we understand that this is not always possible. If you are unable to visit us, contact us to place your custom order.
Do you offer alterations or finishing services for orders placed online?
Yes, we do. Simply leave a note or contact us with your desired alterations or finishing. Any alterations or finishing will turn your order into a final sale, unavailable for exchanges or returns.
I do not see my question listed above. How can I contact you?
You can find all our contact details on our Contact page.
Custom Orders & Trunk Shows
What customisations are available?
Custom orders at WJ & Co. are available as Made-to-Order (MTO) and Made-to-Measure (MTM).
While most custom orders are available throughout the year, some are exclusively available during trunk shows.
We can accommodate custom orders with:
• Fox Umbrellas
• Frank Clegg
• John Lobb
• Nakata Hanger
• P. Johnson
• Ring Jacket
• Saint Crispin’s
• Vanda Fine Clothing
As each custom order program is different for each brand, we encourage you to contact us to place your custom order.
You can find more information on our custom orders and trunk shows here.
How long does a custom order take?
The time it takes to complete a custom order varies. As a custom order is a single order placed expressly for you, it naturally takes time to complete.
A custom order can take anywhere between 4 and 16 weeks to be completed.
Do I need to make an appointment to attend a trunk show?
While not specifically required, we encourage you to do so. There is no obligation to place an order – we just want to be sure we can allocate enough time to consult with you.